RIMAN AGENCY
Privacy Policy
Effective Date: April 12, 2026 | Last Updated: April 12, 2026
Website: rimanagency.com | Jurisdiction: Canada (PIPEDA / Quebec Law 25)
Contact: t@rimanagency.com
Riman Agency Marketing Inc. (“Riman Agency”, “we”, “us”, or “our”) is a Canadian digital marketing agency headquartered in Montreal, Quebec. We are committed to protecting the privacy and personal information of everyone who visits or interacts with rimanagency.com (the “Website”).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have. It applies to all visitors, clients, and users of our Website and services.
1. Who We Are
Business Name: Riman Agency Marketing Inc.
Founder & CEO: Tarek Riman
Location: Montreal, Quebec, Canada
Email: t@rimanagency.com
Website: rimanagency.com
As a Quebec-based business, we are subject to Canada’s federal privacy law (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64). We act as the data controller for personal information collected through this Website.
2. Information We Collect
We collect personal information in the following ways:
- a) Information You Provide Directly
When you fill out a contact form, book a consultation, subscribe to our newsletter, or communicate with us by email, you may provide:
- Full name
- Email address
- Phone number (if provided)
- Company name and role
- Project details or message content
- Any other information you voluntarily share
- b) Information Collected Automatically
When you visit our Website, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time on site, and navigation paths
- Referring URL (how you found our site)
- Device type (desktop, mobile, tablet)
- Interactions recorded via heatmaps and session recordings (Hotjar)
- c) Information from Cookies and Tracking Technologies
We use cookies and similar technologies to collect data for analytics and marketing purposes. Please refer to our Cookie Policy at rimanagency.com/cookie-policy for full details of cookies in use, their purpose, and how to manage them.
- d) Information from Third Parties
We may receive information about you from third-party platforms such as Facebook, Google Ads, and Twitter/X when you interact with our advertisements or social media profiles.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Respond to inquiries and contact form submissions | Name, email, message content | Consent / Contract |
| Provide digital marketing services to clients | Name, email, company info, project details | Contract |
| Send newsletters, updates, or marketing emails | Name, email address | Consent |
| Analyze website traffic and improve content | Cookies, IP, browsing behavior | Consent (Analytics) |
| Run and measure advertising campaigns | Cookies, ad interaction data | Consent (Marketing) |
| Comply with legal obligations | Any data as required by law | Legal Obligation |
| Protect the security and integrity of our Website | IP address, log data | Legitimate Interest |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as described below:
Service Providers: We work with third-party tools and platforms to operate our Website and deliver services. These include:
- Google Analytics & Google Tag Manager – website analytics and tag management
- Hotjar – session recording and heatmap analysis
- Meta (Facebook) – advertising and conversion tracking
- Google Ads – paid advertising and conversion measurement
- Twitter / X – advertising and audience personalization
- WordPress – website content management system
All third-party service providers are contractually required to protect your data and may only use it for the purposes for which it was shared.
Legal Compliance: We may disclose your personal information if required to do so by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
5. International Data Transfers
Some of our third-party service providers (such as Google, Meta, and Twitter/X) are based outside of Canada and may process your data in the United States or other countries. When transferring data internationally, we ensure that appropriate safeguards are in place, consistent with PIPEDA and Quebec Law 25, including contractual data protection clauses.
By using our Website, you acknowledge that your information may be transferred to and processed in countries outside your country of residence.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact form submissions | 3 years | Business correspondence and follow-up |
| Email newsletter subscriptions | Until unsubscribe | Consent-based; removed on request |
| Analytics data (Google Analytics) | 26 months | Default GA4 retention setting |
| Cookie consent records | 1 year | Legal compliance (Law 25 audit trail) |
| Client project data | 5 years | Tax, legal, and contract records |
| Server / access logs | 90 days | Security monitoring |
7. Your Privacy Rights
Depending on your location, you have the following rights with respect to your personal information:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete information.
Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue processing it.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Data Portability: You may request that we provide your data in a structured, machine-readable format.
Right to Object: You may object to processing of your personal data for direct marketing purposes at any time.
Right to Lodge a Complaint: Canadian residents may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or the Commission d’acces a l’information du Quebec (CAI) at cai.gouv.qc.ca.
To exercise any of these rights, please contact us at t@rimanagency.com. We will respond within 30 days.
8. Cookies
We use cookies and similar tracking technologies on our Website. For full details of all cookies in use — including their name, provider, category, duration, and purpose — please refer to our Cookie Policy available at rimanagency.com/cookie-policy.
You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.
9. Third-Party Links
Our Website may contain links to external websites, social media platforms, or third-party tools (such as our Amazon book pages, Clutch, LinkedIn, or other partner sites). This Privacy Policy does not apply to those third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of external sites.
10. Children’s Privacy
Our Website and services are not directed at children under the age of 14. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately at t@rimanagency.com and we will take steps to delete it.
11. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These include:
- HTTPS encryption across the entire Website
- Access controls limiting who can view personal data
- Regular security reviews and monitoring
- Third-party service providers who maintain their own security standards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
12. Marketing Communications
If you have subscribed to our newsletter or opted in to receive marketing communications, we may send you updates, blog posts, promotional content, and information about our services.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email we send, or by contacting us directly at t@rimanagency.com. We will remove you from our mailing list promptly.
13. Quebec Law 25 Compliance
As a business operating in Quebec, Riman Agency complies with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64). Key commitments under this law include:
- Appointment of a Privacy Officer responsible for personal information protection (Tarek Riman, t@rimanagency.com)
- Explicit opt-in consent required before collecting or using personal information for non-essential purposes
- Privacy impact assessments conducted for new projects involving personal information
- Mandatory breach notification to the CAI and affected individuals in the event of a confidentiality incident
- Individuals’ right to data portability and automated decision-making transparency
- Retention schedules and destruction policies for personal information no longer needed
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the “Last Updated” date at the top of this document. Where appropriate, we will notify you by email or a prominent notice on our Website.
We encourage you to review this policy periodically. Continued use of our Website after any changes constitutes acceptance of the updated policy.
15. Contact & Privacy Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact our Privacy Officer:
Email: t@rimanagency.com
Website: rimanagency.com
Location: Montreal, Quebec, Canada