{"id":4666,"date":"2026-05-09T09:53:51","date_gmt":"2026-05-09T09:53:51","guid":{"rendered":"https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/"},"modified":"2026-05-09T09:53:51","modified_gmt":"2026-05-09T09:53:51","slug":"nps-calculator-compute-your-net-promoter-score","status":"publish","type":"page","link":"https:\/\/rimanagency.com\/fr\/nps-calculator-compute-your-net-promoter-score\/","title":{"rendered":"Calculateur NPS \u2014 Calculez votre score net de recommandation client"},"content":{"rendered":"<style>.rt-h{background:linear-gradient(135deg,#f1f5e8,#e8efdb);border-radius:14px;padding:32px;margin:0 0 24px;text-align:center}.rt-h h1{margin:0 0 10px;font-size:28px;color:#4a6320}.rt-g{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:0 0 24px}.rt-f,.rt-o{background:#fff;border:1px solid #e0e6d8;border-radius:10px;padding:22px}.rt-f h3,.rt-o h3{margin:0 0 14px;color:#4a6320;font-size:18px}.rt-f label{display:block;font-size:13px;color:#516048;font-weight:600;margin:10px 0 6px}.rt-f input,.rt-f select,.rt-f textarea{width:100%;padding:9px;border:1px solid #d4dac6;border-radius:6px;font-size:14px;box-sizing:border-box;font-family:inherit}.rt-btn{background:#719430;color:#fff;border:none;padding:11px 20px;border-radius:6px;font-weight:700;cursor:pointer;width:100%;margin-top:14px;font-size:15px}.rt-btn:hover{background:#4a6320}.rt-o-big{font-size:38px;font-weight:800;color:#719430;text-align:center;margin:6px 0}.rt-o-row{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid #f0f3e8;font-size:14px}.rt-o-row:last-child{border:none}.rt-o-row b{color:#4a6320}.rt-cta{background:linear-gradient(135deg,#719430,#4a6320);color:#fff;border-radius:14px;padding:32px;text-align:center;margin:30px 0}.rt-cta a{background:#fff;color:#4a6320;padding:12px 28px;border-radius:6px;font-weight:700;text-decoration:none;display:inline-block;margin-top:14px}.rt-code{background:#1e1e1e;color:#a3c163;padding:14px;border-radius:8px;font-family:Consolas,monospace;font-size:12px;white-space:pre-wrap;word-break:break-all;max-height:300px;overflow:auto}@media(max-width:768px){.rt-g{grid-template-columns:1fr}}<\/style>\n<div class=\"rt-h\">\n<h1>Calculateur NPS<\/h1>\n<p>Saisissez le nombre de promoteurs, de passifs et de d\u00e9tracteurs et calculez instantan\u00e9ment votre Net Promoter Score ainsi que les valeurs de r\u00e9f\u00e9rence du secteur.<\/p>\n<\/div>\n<div class=\"rt-g\">\n<div class=\"rt-f\">\n<h3>Donn\u00e9es de l&#039;enqu\u00eate<\/h3>\n<p><label>Promoteurs (score de 9 \u00e0 10)<\/label><input type=\"number\" id=\"nps-prom\" value=\"120\"><label>Passifs (score de 7 \u00e0 8)<\/label><input type=\"number\" id=\"nps-pass\" value=\"60\"><label>D\u00e9tracteurs (score de 0 \u00e0 6)<\/label><input type=\"number\" id=\"nps-det\" value=\"20\"><button class=\"rt-btn\" onclick=\"calcNps()\">Calculer le NPS<\/button><\/div>\n<div class=\"rt-o\">\n<h3>Votre NPS<\/h3>\n<div class=\"rt-o-big\" id=\"nps-big\">\u2014<\/div>\n<p style=\"text-align:center;color:#516048;font-size:13px;margin:0 0 18px\" id=\"nps-v\">Courir pour voir les NPS<\/p>\n<div class=\"rt-o-row\"><span>Nombre total de r\u00e9pondants<\/span><b id=\"nps-total\">\u2014<\/b><\/div>\n<div class=\"rt-o-row\"><span>Promoteur %<\/span><b id=\"nps-pp\">\u2014<\/b><\/div>\n<div class=\"rt-o-row\"><span>D\u00e9tracteur %<\/span><b id=\"nps-dp\">\u2014<\/b><\/div>\n<div class=\"rt-o-row\"><span>plage de r\u00e9f\u00e9rence de l&#039;industrie<\/span><b id=\"nps-bm\">\u2014<\/b><\/div>\n<\/div>\n<\/div>\n<p><script>function calcNps(){var p=+document.getElementById(\"nps-prom\").value||0;var pa=+document.getElementById(\"nps-pass\").value||0;var d=+document.getElementById(\"nps-det\").value||0;var t=p+pa+d;if(!t)return;var nps=Math.round((p\/t-d\/t)*100);var pp=(p\/t*100).toFixed(1);var dp=(d\/t*100).toFixed(1);var v=nps>=70?\"World-class \u2014 top decile\":nps>=50?\"Excellent\":nps>=30?\"Good\":nps>=0?\"Improvement needed\":\"Critical \u2014 major churn risk\";document.getElementById(\"nps-big\").textContent=nps;document.getElementById(\"nps-v\").textContent=v;document.getElementById(\"nps-total\").textContent=t;document.getElementById(\"nps-pp\").textContent=pp+\"%\";document.getElementById(\"nps-dp\").textContent=dp+\"%\";document.getElementById(\"nps-bm\").textContent=\"SaaS: 30-50 \/ DTC: 20-40 \/ B2B: 25-45\";}<\/script><\/p>\n<h2>Pourquoi le NPS reste important en 2026<\/h2>\n<p>Le Net Promoter Score (NPS) demeure l&#039;indicateur de fid\u00e9lisation client le plus cit\u00e9, car il est rapide \u00e0 collecter, comparable d&#039;une cat\u00e9gorie \u00e0 l&#039;autre et \u00e9troitement corr\u00e9l\u00e9 \u00e0 la fid\u00e9lisation et au bouche-\u00e0-oreille. Un NPS \u00e9lev\u00e9 ne garantit pas la croissance du chiffre d&#039;affaires, mais une baisse du NPS pr\u00e9c\u00e8de presque toujours le taux de d\u00e9sabonnement, ce qui en fait un indicateur avanc\u00e9 que la plupart des \u00e9quipes ne peuvent se permettre d&#039;ignorer.<\/p>\n<h2>Comment lire votre num\u00e9ro<\/h2>\n<p>Le NPS se calcule en soustrayant le pourcentage de d\u00e9tracteurs du pourcentage de promoteurs. Les scores varient de -100 \u00e0 +100. La plupart des entreprises SaaS B2B se situent entre 25 et 45. Les marques grand public de renomm\u00e9e mondiale d\u00e9passent les 70. La tendance est plus importante que la valeur absolue\u00a0: suivez le NPS chaque trimestre et observez son \u00e9volution.<\/p>\n<h2>Que faire des d\u00e9tracteurs<\/h2>\n<p>L&#039;action la plus efficace avec les donn\u00e9es NPS consiste \u00e0 contacter les d\u00e9tracteurs dans les 48 heures. Environ 70 % des d\u00e9tracteurs qui re\u00e7oivent une r\u00e9ponse personnalis\u00e9e donneront une seconde chance \u00e0 la marque, et les commentaires qualitatifs qu&#039;ils partagent ont souvent plus de valeur que la note elle-m\u00eame.<\/p>\n<h2>Foire aux questions<\/h2>\n<p><strong>Qu&#039;est-ce qu&#039;un bon score NPS\u00a0?<\/strong><br \/>Cela d\u00e9pend du secteur d&#039;activit\u00e9. La moyenne se situe autour de 30 pour le SaaS, 40 pour le e-commerce et 35 pour les services B2B. L&#039;indicateur le plus important est votre \u00e9volution d&#039;un trimestre \u00e0 l&#039;autre, et non votre score absolu.<\/p>\n<p><strong>De combien de r\u00e9ponses ai-je besoin ?<\/strong><br \/>Il faut au moins 100 r\u00e9ponses pour que les r\u00e9sultats soient statistiquement significatifs, id\u00e9alement plus de 300. En dessous de 100, les scores fluctuent \u00e9norm\u00e9ment avec de petites variations dans la composition des r\u00e9pondants.<\/p>\n<p><strong>Dois-je segmenter le NPS par type de client\u00a0?<\/strong><br \/>Oui. Le NPS moyen masque beaucoup d&#039;informations. Segmentez par niveau, forfait, anciennet\u00e9 et canal d&#039;acquisition. Les tendances observ\u00e9es sont g\u00e9n\u00e9ralement plus r\u00e9v\u00e9latrices que le chiffre principal.<\/p>\n<div class=\"rt-cta\">\n<h3 style=\"margin:0 0 6px\">Vous souhaitez un programme d&#039;exp\u00e9rience client qui am\u00e9liore votre NPS trimestre apr\u00e8s trimestre ?<\/h3>\n<p style=\"margin:0;opacity:.95\">L&#039;agence Riman con\u00e7oit des programmes d&#039;exp\u00e9rience client, de fid\u00e9lisation et de r\u00e9tention qui g\u00e9n\u00e8rent une am\u00e9lioration mesurable des scores.<\/p>\n<p><a href=\"\/fr\/contact\/\">R\u00e9servez un appel d\u00e9couverte<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>NPS Calculator Enter promoter, passive, and detractor counts and instantly compute your Net Promoter Score along with industry benchmarks. Survey Inputs Promoters (9-10 score)Passives (7-8 score)Detractors (0-6 score)Calculate NPS Your NPS \u2014 Run to see NPS Total respondents\u2014 Promoter %\u2014 Detractor %\u2014 Industry benchmark range\u2014 Why NPS still matters in 2026 Net Promoter Score remains [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4666","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rimanagency.com\/fr\/nps-calculator-compute-your-net-promoter-score\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency\" \/>\n<meta property=\"og:description\" content=\"NPS Calculator Enter promoter, passive, and detractor counts and instantly compute your Net Promoter Score along with industry benchmarks. Survey Inputs Promoters (9-10 score)Passives (7-8 score)Detractors (0-6 score)Calculate NPS Your NPS \u2014 Run to see NPS Total respondents\u2014 Promoter %\u2014 Detractor %\u2014 Industry benchmark range\u2014 Why NPS still matters in 2026 Net Promoter Score remains [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rimanagency.com\/fr\/nps-calculator-compute-your-net-promoter-score\/\" \/>\n<meta property=\"og:site_name\" content=\"Riman Agency\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rimanagency.com\\\/nps-calculator-compute-your-net-promoter-score\\\/\",\"url\":\"https:\\\/\\\/rimanagency.com\\\/nps-calculator-compute-your-net-promoter-score\\\/\",\"name\":\"NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#website\"},\"datePublished\":\"2026-05-09T09:53:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rimanagency.com\\\/nps-calculator-compute-your-net-promoter-score\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rimanagency.com\\\/nps-calculator-compute-your-net-promoter-score\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rimanagency.com\\\/nps-calculator-compute-your-net-promoter-score\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/rimanagency.com\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"NPS Calculator \u2014 Compute Your Net Promoter Score\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#website\",\"url\":\"https:\\\/\\\/rimanagency.com\\\/\",\"name\":\"Riman Agency\",\"description\":\"A Full Service Digital Marketing Agency\",\"publisher\":{\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rimanagency.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#organization\",\"name\":\"Riman Agency\",\"url\":\"https:\\\/\\\/rimanagency.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/rimanagency.com\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/RIMANagency-all-logos-1-2.png\",\"contentUrl\":\"https:\\\/\\\/rimanagency.com\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/RIMANagency-all-logos-1-2.png\",\"width\":694,\"height\":211,\"caption\":\"Riman Agency\"},\"image\":{\"@id\":\"https:\\\/\\\/rimanagency.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rimanagency.com\/fr\/nps-calculator-compute-your-net-promoter-score\/","og_locale":"fr_CA","og_type":"article","og_title":"NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency","og_description":"NPS Calculator Enter promoter, passive, and detractor counts and instantly compute your Net Promoter Score along with industry benchmarks. Survey Inputs Promoters (9-10 score)Passives (7-8 score)Detractors (0-6 score)Calculate NPS Your NPS \u2014 Run to see NPS Total respondents\u2014 Promoter %\u2014 Detractor %\u2014 Industry benchmark range\u2014 Why NPS still matters in 2026 Net Promoter Score remains [&hellip;]","og_url":"https:\/\/rimanagency.com\/fr\/nps-calculator-compute-your-net-promoter-score\/","og_site_name":"Riman Agency","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/","url":"https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/","name":"NPS Calculator \u2014 Compute Your Net Promoter Score - Riman Agency","isPartOf":{"@id":"https:\/\/rimanagency.com\/#website"},"datePublished":"2026-05-09T09:53:51+00:00","breadcrumb":{"@id":"https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rimanagency.com\/nps-calculator-compute-your-net-promoter-score\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rimanagency.com\/home\/"},{"@type":"ListItem","position":2,"name":"NPS Calculator \u2014 Compute Your Net Promoter Score"}]},{"@type":"WebSite","@id":"https:\/\/rimanagency.com\/#website","url":"https:\/\/rimanagency.com\/","name":"Agence Riman","description":"Une agence de marketing num\u00e9rique \u00e0 service complet","publisher":{"@id":"https:\/\/rimanagency.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rimanagency.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/rimanagency.com\/#organization","name":"Agence Riman","url":"https:\/\/rimanagency.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/rimanagency.com\/#\/schema\/logo\/image\/","url":"https:\/\/rimanagency.com\/wp-content\/uploads\/2022\/02\/RIMANagency-all-logos-1-2.png","contentUrl":"https:\/\/rimanagency.com\/wp-content\/uploads\/2022\/02\/RIMANagency-all-logos-1-2.png","width":694,"height":211,"caption":"Riman Agency"},"image":{"@id":"https:\/\/rimanagency.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/pages\/4666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/comments?post=4666"}],"version-history":[{"count":0,"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/pages\/4666\/revisions"}],"wp:attachment":[{"href":"https:\/\/rimanagency.com\/fr\/wp-json\/wp\/v2\/media?parent=4666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}